Regulatory information

BEST SELECTION POLICY

DOCUMENTS

Policy for the selection of entities to which Candriam transmits orders for execution from "professional" investors .pdf
Policy for the selection of entities to which Candriam transmits orders for execution from "non-professional" investors .pdf

MIFID : IMPACTS AND ISSUES FOR CANDRIAM

MiFID (Market in Financial Instruments Directive) is a new Directive adopted by the European Parliament in April 2004. It came into force on 1 November 2007.

The aim of this Directive is to put a complete regulatory framework in place which harmonises European legislation and encourages market integration within the Union. It removes obstacles to cross-border trade through the implementation of a single passport under the control of the Member State in which the investment company originates. It gives investors a higher degree of protection via different mechanisms:

  • obligation of best execution to give the client better value,
  • new order management regulations,
  • transparency of transaction costs, and
  • obligatory client information

In this section you will find all the documents relating to ‘MiFID: increased protection at a European level for each investor' as well as the forms for change of investor category and the procedure relating thereto.

DOCUMENTS

MiFID: Protection for every investor (brochure) .pdf
Overview of the main risks and features of financial instruments .pdf
Procedure to change of category (Opt up/down) .pdf
Classification as a professional investor (individual) .pdf
Classification as a professional investor (company) .pdf
Application to be classified as a professional investor (individual) .pdf
Application to be classified as a professional investor (company) .pdf
Request to change investor classification for the purposes of receiving greater protection  .pdf

CONFLICTS OF INTEREST POLICY

Policy governing the identification, prevention and management of conflicts of interest

PROXY VOTING POLICY

Since the beginning of 2003 Candriam has developed an active proxy voting policy and ever since it has actively exercised the voting rights associated with the shares it manages on behalf of its clients.

The cornerstones of Candriam’s Voting Policy are the rights and equal treatment of the shareholders, the accuracy of financial information, the accountability and independence of the board.

Download the Proxy Voting Policy

INDUCEMENTS

Information concerning inducements made or received by Candriam upon the provision of investment services to clients

EXTERNAL DISCLOSURE ON REMUNERATION POLICY

External disclosure on Candriam's remuneration policy

REPORTED INTERMEDIATION COSTS INCURRED BY CANDRIAM FRANCE

Dowload the reported intermediation costs incurred by Candriam France (in French)

COMPLAINTS

You can address your complaints to Candriam free of cost: 
* via https://contact.candriam.com 
* via post:

Client Servicing - Dt 24/4 
Candriam 
Avenue des Arts 58 
B-1000 Brussels
Belgium

Excepted for :

1)     Luxembourg investors, which can mail their complaints, free of charge, to:

Laetitia Denolf
Candriam Luxembourg
19-21 route d’Alon
L-8009, strassen
Luxembourg

2)     Spanish Investors, which can mail their complaints at the same address that Luxembourgish investors or send the complaint by e-mail to atencionalcliente@candriam.com

We will acknowledge receipt of any complaint within, at most, ten working days of receipt of said complaint, unless, that is, we directly provide an appropriate reply prior to that deadline. In all cases, we shall deliver an appropriate reply within, at most, one month following receipt of the complaint (save in exceptional, duly justified, circumstances).

Should no agreement be forthcoming, and depending on the jurisdiction in which the complaint is to be resolved, the client shall be entitled to submit their complaint to the superiors of the professional whose details will, if necessary, be sent to the client and /or submit a request for out-of-court complaint resolution to :

  • The CSSF for Luxembourg
  • le médiateur de l’AMF for France
  • The Ombudsman en conflits financiers for Belgium 
  • el Cominsionado para la Defensa del Inversor de la CNMV for Spain (can be reached at least 1 month after the application)
  • the Ombudsman for financial conflicts for the UK  (can be reached at least 1 month after the application)

Contact information :

CSSF - Commission de Surveillance du Secteur Financier
283, route d’Arlon
L-1150, Luxembourg

CSSF Regulation N ° 16-07 concerning the out-of-court settlement of claims published in the Mémorial A - n ° 228 of 11 November 2016. It is also available on the CSSF website : http://www.cssf.lu/fileadmin/files/Lois_reglements/Legislation/RG_CSSF/RCSSF_N. 16-07.pdf

Autorité des marchés financiers,

Médiateur de l'AMF,
17 place de la Bourse
75082 PARIS CEDEX 02.

The form for requesting mediation from the AMF and the charter for mediation are available on the website http://www.amf-france.org. »

Ombudsman en conflits financiers

North Gate II, Boulevard du Roi Albert II, n°8, bte. 2
1000 Brussels.
Tél. : +32 2 545 77 70
Fax : +32 2 545 77 79
E-mail : Ombudsman@Ombudsfin.be
Site : www.ombudsfin.be

 

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
E-mail : complaint.info@financial-ombudsman.org.uk 
Site : http://www.financial-ombudsman.org.uk/

 

Comisionado para la Defensa del Inversor de la CNMV
Correo electrónico : inversores@cnmv.es
Oficina en Madrid :
Torre Serrano
Serrano, 47
28001 Madrid
Teléfono : 902 149 200
Fax : 91 585 17 01
Oficina en Barcelona
Passeig de Gràcia, 19-4a
08007 Barcelona
Teléfono : 902 149 200
Fax : 93 304 73 10

Référence légale : Orden ECO 734 2004, de 11 de marzo

REGLAMENTO PARA LA DEFENSA DEL CLIENTE